Will BCUBE inform me if something is not okay with my subscription?
Sometimes trades are not properly executed on the clients’ accounts. There can be multiple reasons behind this such as insufficient margin, incorrect trading mode, and wrong API settings, just to name a few.
In any case, if we realize the trade on your account was not properly executed, we send you an automated email similar to this:
In this example, the client did not enable Futures on his Binance account in API restrictions (API error code 2015). The errors can be very different and sometimes complex. The best way to make sure your bot can operate optimally again is by contacting our support on LiveChat.
Go to b-cube.ai and initiate a conversation with our agent by clicking the chat icon. Our agent will reply to you in minutes. In case no one is available to chat with you, you can leave a ticket explaining the issue. Our support will come back to you in a few hours with help.
What errors you might receive and how to solve them?
Binance
Error:
APIError(code=-2015): Invalid API-key, IP, or permissions for action
Solution:
Make sure your API is not older than 90 days. If it is older, create a new one.
On Binance, Enable Futures in API restrictions
If you can’t tick the box on Binance, complete their knowledge test on Futures Trading
Error:
APIError(code=-2019): Margin is insufficient.
Solution:
Low balance amount, Ongoing trades (in case of using multiple bots) have consumed enough margin so the new trades are not happening, not enough margin found in the wallet in order to execute the trade, high leverage corresponding to the available money in the account.
Error:
APIError(code=-4164): Order’s notional must be no smaller than 5.0 (unless you choose reduce only)
Solution:
The order quantity is below the minimum required for the token. Please increase the bot’s allocation or your account balance.
Error:
APIError(code=-1013): Filter failure: MIN_NOTIONAL
Solution:
The order quantity is below the minimum required for the token. Please increase the bot’s allocation or your account balance.
Error:
APIError(code=-4061): Order’s position side doesn’t match user’s settings
Solution:
This error comes if your account is in Hedge Mode instead of One-Way mode. You need to change it to One-Way Mode in Binance’s USD M Futures interface.
FTX
Error:
Not logged in
Solution:
The API keys are invalid. Please go to the bot page and check the connection.
Error:
Complete further identity verification to trade futures
Solution:
Your KYC tier is not sufficient. Let’s complete your identity verification on the exchange.
Error:
Account does not have enough margin for order.
Solution:
Low balance amount, ongoing trades (in case of using multiple bots) have consumed enough margin so the new trades are not happening, not enough margin found in the wallet in order to execute the trade, trading with high leverage.
Special case for FTX: Although you can use many coins listed on FTX as the collateral to trade on futures market, the PnL is settled in USD so in case the previous trade was in loss then the balance will be displayed in negative USD balance. This should be cleared immediately else the next order will not be processed. So we strongly suggest you have the collateral in USD balance only.
We believe in fast customer service and we are aiming to solve every error our clients might face.
DISCLAIMER
Trading cryptocurrencies involves risk. The information provided on this website does not constitute investment advice, financial advice, trading advice, or any other sort of advice and you should not treat any of the article’s content as such. Author, website or the company associated with them does not recommend that any cryptocurrency should be bought, sold, or held by you. Do conduct your own due diligence and consult your financial advisor before making any investment decisions. Lastly, this article is not targeted at French citizens or residents.